FAQ

Frequently Asked Questions

What is your shipping policy?

Orders shipped to addresses in all fifty states of the USA ship absolutely free. Orders shipping to addresses outside of the USA cost $5 to ship. International orders may have custom or duties charges, these are the responsibility of the purchaser.

What is your mailing list policy?

WATERKNTY publishes an exclusive e-zine which is released a few times per year. There are also a limited number of special announcements. "I get too many marketing emails and do not want to generate the same feeling in my clients," says Wendy Ann, "Our mailings are part of our service and are intended to bring value and information of interest, not only product awareness." 

Your purchase of an item or request to be added to the WATERKNYT mailing list constitutes your consent to receive correspondence. We do not sell, *share or distribute customer contact information when provided during the purchase process here on WATERKNYT.com, except as required by law. See our privacy policy. WATERKNYT reserves the right to replace electronic correspondence with written correspondence. 

*Note: When you participate in-person at a sponsored event and add your contact information to a survey, the name and email address provided are shared with the sponsors of the event, along with aggregate survey data. 

What is your privacy policy?

There are two living souls on planet earth with access to the WATERKNYT internal website. We do not care to share anything about our clients with anyone,  respecting your privacy is simply the right way for WATERKNYT to do business. We collect the information you provide to process your order and send  periodic communications as mentioned above under "Mailing List". Note that visiting an event and completing a survey with name and email address constitutes your consent for the sponsors of the event to receive that information (name and email address). Survey results are provided to sponsors as aggregate data only. The WATERKNYT website is powered by Shopify, which of course has its own privacy policy: https://www.shopify.com/legal/privacy

How do I care for my handmade WATERKNYT clothing and accessories?

Please do not over-wash your handmade WATERKNYT items.

Nearly all WATERKNYT items may be hand washed in tepid water with a mild detergent such as "Eucalan". The process:

1. Remove any appliqued embellishments first and spot clean them. For best results, do not submerge these in water.

2. For the rest of the handmade pieces, simply fill a basin with tepid water and swirl around a small amount of detergent. Gently lay your item in the water and allow it to soak for a few minutes. Press the item down into the basin to cause the soapy water to squeeze out of it, then release to re-saturate it. (The item is not removed from the water or jiggled too much during this process.) Do not scrub or agitate the item in the water. Hold the item against the bottom of the basin and tilt to let the water drain out. Add fresh water and gently rinse by pressing the item to the bottom of the basin again, letting the detergent rinse through it. Repeat this once more or until the water runs clear and free of bubbles. Note: It is normal for hand dyed woolens to release some color during this process, depending on the water and detergent pH levels and mineral content. A faint amount of color in the final rinse is acceptable.

3. After draining the water, press the item between your hands, working one area at a time to remove excess, dripping, water. Place the item on a clean towel and roll it up inside, gently pressing to remove water. Place on another clean towel to dry, gently pulling the item back to its normal shape. Do not dry on top of a direct a heat source or in direct sunlight. Genuine wool can retain up to 30% of its weight in water and yet not feel wet, thus requiring a generous air drying time which will vary with the humidity.

4. Steam press with an ironing cloth (a protective cloth like a clean, thin, woven cotton dish towel over the item as it is steamed) if needed. Replace appliques if previously removed.

What is the WATERKNYT return policy?

Promotional and sale items are not eligible for returns. Digital downloads are not eligible for returns. Custom orders are not eligible for returns. Lessons are guaranteed or you will receive a full refund. Services are performed for a fee which includes a non-refundable deposit as agreed. 

Only new, regularly priced, unworn, unused merchandise with original tags intact will be accepted within thirty (30) days of purchase. Refunds will be issued after the item has been received and inspected for compliance with the WATERKNYT return policy. In addition, no regularly priced item will be accepted for return without prior approval from WATERKNYT. Email Wendy Ann: WL@WATERKNYT.com for a return approval authorization number. If you are dissatisfied with your experience, please give me the opportunity to make it right before leaving a critical review. Thank you!

Return shipping fees are the responsibility of the purchaser including customs and duties for international purchases, if applicable.

DISCLAIMERS

WATERKNYT | Wendy Ann Lindquist reserves the right to change these policies at any time. 

COLOR: Actual colors may vary. Every computer monitor has a different capability to display colors and everyone sees these colors differently. WATERKNYT attempts to edit photos to appear as life-like as possible, but please understand the actual color may vary from your screen. WATERKNYT cannot guarantee that the color you see on your screen totally matches the true color of these fantastic products.

Wendy Ann Lindquist | WATERKNYT website and in-person content is not meant to offer medical, legal, accounting or regulatory compliance in any form and is not intended to establish a standard of care. The content is for entertainment, retail and educational use only and not intended to substitute for medical advice, diagnosis or treatment. Furthermore, information regarding WELLNESS: Always seek the advice of a physician or other licensed health care provider with any questions you may have concerning a medical condition or symptom. Never disregard, avoid or delay obtaining medical advice from your licensed healthcare professional provider due to your interactions with Wendy Ann Lindquist and the WATERKNYT website. If you believe you may have a medical emergency, call 911 immediately. Any mention of products or services on this Site is not a guarantee or endorsement of efficacy. Reliance on any information provided in person or on this Site is solely at your own risk, please remember to discuss your health with your licensed health care provider.